Purchase and returns

Purchase and returns

  1. CHOOSING PRODUCTS
    1.1 Choose products VŠĮ MENOJA, company code 302047539, VAT code LT100005048318 (Vilniaus g. 217, Šiauliai) www.menoja.lt in the product catalogue. To buy the selected product, first add it to the shopping cart, i.e. click the “Buy” button. Once you have added all the products you want to the cart and decided to buy, click the “Buy” button.
    Please note that product colours may differ slightly. Every computer monitor distorts the colour range. We recommend choosing products according to the product description, in which we try to state the colour more precisely.
    1.2 If you have placed an order but want to cancel it or exchange a product, please contact us by email; menoja@splius.lt; info@menoja.lt
    If you are a buyer from abroad, or would like the products to be delivered abroad, please contact us by email: menoja@splius.lt; info@menoja.lt
  2. PAYMENT
    2.1. Payment can be made using online banking services. Payments are accepted in euros. Payments are processed via the MakeCommerce.lt payment platform. 
  3. DELIVERY OF PRODUCTS
    3.1. DELIVERY TIMES
    All products are shipped from Šiauliai. Ordered and paid products are shipped on the following terms:
    Delivery starts as soon as the money reaches our account. The delivery time is extended by the time it takes us to receive the bank transfer. If you have any questions about delivery, please email: menoja@splius.lt Orders are processed only on working days, 10.00–18.00.
    3.2. Handing over the products.
    Orders in Lithuania are delivered 9.00–17.00, on working days only.
    If your home address has a coded entrance door, be sure to enter the door code in the recipient address field (e.g. Lietuvos pr. 11-22, door code 000).
    3.3. Delivery price
    • Delivery in Lithuania – 6 Eur to a parcel locker, courier service – 12 Eur
    • Delivery abroad is charged according to Lithuanian Post rates (specified individually for each order)
    • For parcels returned due to an inaccurate or incorrect address, an additional shipping fee is charged for re-sending – 6 Eur by parcel locker, 12 Eur by courier. Bus parcels – 15 Eur.
    3.4. Buying courses at www.menoja.lt.
    After buying a course, registration is required by choosing the course location (Vilnius or Šiauliai, Menoja studio); register by phone +370 682 43408 or by email: menoja@splius.lt; Once the time and date are agreed, the client receives the purchased lesson. 
    • Money for an unused TRAINING COURSE, GIFT VOUCHER or OTHER PURCHASED SERVICES is non-refundable! 
     Please note that registration for courses is final, and the course fee is treated like a ticket to an event. Please let us know about any changes in advance, no later than 12 hours before, as the place is reserved especially for you. The same rules as for event tickets apply to the course registration fee – if you do not attend, the fee is not refunded.
  4. RETURNS DUE TO DAMAGED PACKAGING OR PRODUCT
    If a product was delivered damaged, please contact us immediately, no later than 7 working days after receiving the parcel.
    If you receive damaged packaging, you must note this on the signature sheet provided by the courier; otherwise we cannot take responsibility for damaged packaging or visible packaging defects and any resulting breakage of the products.
    We will exchange the product after inspecting the returned item; if we do not have a replacement, we will refund the money within 7 working days.
    When returning a product, please contact us and provide the following information:
    1) order number and date;
    2) reason for return (product damage, defect with photos, etc.).
  5. RETURNS IN OTHER CASES
    If you want to return a product for other reasons, you must inform us no later than 14 working days after receiving the parcel.
    When returning a product of good quality, please contact us and provide the following information:
    1) order number and date;
    2) reason for return.
    Products are returned at the Buyer’s expense by courier to: Vilniaus g. 217, Šiauliai, LT-76344; Tel.: +370 682 43408
    Money for returned products is refunded only by bank transfer to the payer’s bank account. Money paid for the original delivery of products to the Buyer is not refunded.
    If funds are refunded for an order cancelled by the client, the seller has the right to deduct the payment administration (payment operator) fees actually incurred from the refunded amount.”
    No refunds are given for products that have been used or damaged intentionally or through negligence. The returned product must be in its original, undamaged packaging.
    The Buyer is responsible for the safe return of the product.
    • Money for a GIFT VOUCHER is non-refundable and cannot be transferred to another person!
    • After the GIFT VOUCHER expires, it can be extended for an additional fee of 15 Eur      (contact us by email: info@menoja.lt )

PRIVACY POLICY

  1. General provisions
    1.1 This privacy policy governs the main principles and procedure for collecting, processing and storing the personal data of customers of the VšĮ Menoja online shop (hereinafter – www.menoja.lt  and hereinafter – You).
    1.2 The collection, processing and storage of your personal data are governed by this privacy policy, the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts.
    1.3 By providing your personal data in the e-shop, you agree that www.menoja.lt will manage and process them for the purposes, by the means and in the manner provided for in this privacy policy and legal acts.
    1.4 We, VŠĮ MENOJA, undertake to sell products to natural persons who are at least 18 years old. If you are under 18, you may only buy with the consent of your parents or guardians.
  2. Collection, processing and storage of personal data
    2.1 www.menoja.ltfollows these main principles of personal data processing:
    2.1.1 Personal data are collected for specified and legitimate purposes.
    2.1.2 Personal data are processed accurately and fairly.
    2.1.3 Personal data are kept up to date.
    2.1.4 Personal data are stored no longer than required by the established purposes of data processing.
    2.1.5 Personal data are processed only by employees who have been granted such a right.
    2.1.6 All information about the personal data processed is confidential.

2.2  www.menoja.lt  respects your right to privacy. Your personal data (name, surname, address, phone number, email address and other information provided in the e-shop registration form) are collected and processed for the following purposes:
2.2.1 to process your orders;
2.2.2 to issue financial documents (e.g. invoices);
2.2.3 to solve problems related to the supply or delivery of products;
2.2.4 to fulfil other contractual obligations;
3. Transfer of personal data to third parties
3.1 Transfer of personal data to third parties
3.1.2 The Seller – VŠĮ MENOJA – has the right to transfer information to third parties only to achieve the purposes set out in point 2.2.
3.1.3 Only in accordance with the procedure established by the laws of the Republic of Lithuania.
4. Registration rules
4.1 In the registration form you must provide complete, detailed and correct information about yourself. If you provide inaccurate, false or misleading data in the registration form, we have the right to cancel your registration and delete the data or restrict your ability to use the e-shop.
5. Changing or updating personal data
5.1 You have the right to change and/or update the information provided in the registration form at any time by notifying us by email: menoja@splius.lt  or by phone +370 682 434086.
6. Cookies
6.1 Please note that in order to offer you full services on our website, we store information (cookies) on your computer (device). We will use the stored information to recognise you as a previous user of the website and to collect website traffic statistics. You can view at any time what information (cookies) we store and delete some or all of the stored cookies. You also have the right to refuse the storage and use of information (cookies) on your computer (device), but in that case some website functions may not be available to you. We assume that by using the e-shop you agree that information is stored on your computer (device). You can withdraw your consent at any time by changing your browser settings or by contacting us using any of the contacts published on the website.
7. Changes to the rules and final provisions
7.1 Sales relations are governed by the laws of the Republic of Lithuania.
7.2 www.menoja.lt  has the right to partially or fully change the Privacy terms by announcing this in the e-shop. Further use of our website’s services means compliance with these rules. All disagreements and disputes are resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the laws of the Republic of Lithuania.

If you have any questions or suggestions, please email us: menoja@splius.lt

Parcel lockers or courier:
Parcels within the country are delivered the next working day**.
** This is the standard parcel delivery time within which more than 99% of parcels are delivered.
Orders are accepted and parcels collected only on working days. If you place an order on a day off, it will be processed as if it had been placed on the morning of the next working day.

Thank you for shopping with us

Menoja